Terms and conditions

1. When the contract becomes effective
When you place an order, you automatically make us an offer to enter into a binding contract with you. We can accept this offer as soon as you receive the purchase confirmation by email or the product ordered is delivered to you. You will first receive a confirmation of the receipt of your order by email to the address given by you when placing the order (order confirmation). A purchase contract will however only become effective when the purchase confirmation is sent to you by email or when the product ordered is delivered.
There are five steps to placing an order in our online shop. The first step is choosing the desired product. The second step is entering your customer details including a billing address and, if required, a different delivery address. In the third step, you will be shown the delivery costs and advised of our terms and conditions, cancellation policy as well as our data protection and privacy policy. At this point (step four), you choose the payment method. In the final step, you have the option to review all the details you entered (e.g. name, payment method, item ordered) and to correct them if necessary, before you enter your order by clicking on ‘order now’ with an obligation to pay.

2. Record of contract
We keep a record of your order. We will send you an order confirmation as well as a purchase confirmation with all your order details and our general terms and conditions to the email address given to us by you.

3. Conditional sale
The product delivered remains our property until all payments have been received in full.

4. Prices, delivery charges, return delivery charges for cancellations
All prices are full prices, including legally required VAT. Delivery is charged extra depending on the country to be delivered in. You will be clearly informed of the delivery costs before completing your order. Return delivery in the case of cancellation is free of charge.

5. Terms of delivery
Unless otherwise specified, we will send the product within 10 working days.

6. Payment terms
Products can be paid for either in advance, by advance bank transfer or by paypal. We reserve the right not to accept certain forms of payment. If you choose advance payment, we will give you our bank details in the purchase confirmation. The full payment amount must then be transferred to our account within 10 days. You are only permitted to exercise your right of retention if your claim originates in the same sales contract.

7. Guarantee
The guarantee fulfills standard legal requirements.

8. Data protection
We will collect, store and process certain data, in accordance with legal requirements, for the purposes of initiating, concluding, processing or cancelling a sale.
When you visit our website, the IP address currently being used by your computer, the date and time, and the type of browser and operating system used by your computer will be recorded, along with the pages you view while visiting our website. However, we cannot and do not intend to use this data to find out personal information about you.
Personal data provided to us by you, for example in an order or an email (for example your name and your contact details), will only be used for the purposes of corresponding with you and for the purposes for which you made the data available to us. We will only share your data with the delivery company responsible for delivering your purchase, when delivery of the product is required.
Furthermore, we guarantee that we will not share your data with third parties, unless we are legally bound to do so or have obtained your explicit prior permission. Should we require the services of third parties for carrying out or processing certain tasks, German Federal Data Protection Law applies and will be complied with.

Length of storage
Personal data that has been provided to us via our website will only be stored as long as is necessary to fulfil the purposes for which it was provided to us. Where data storage requirements relating to commercial and tax law apply, the period of data storage may be up to 10 years.

Your rights
If you no longer agree to your personal data being stored in this way or if it is no longer correct, we will delete, correct or block it, should you ask us to do so, in compliance with standard legal requirements. If requested, we will provide you with information about all the personal data we have stored about you free of charge. If you have any questions about the collection, processing or use of your personal data, or a request for information about your personal data, or correcting, blocking or deleting it, please contact:

Frederiqua de Silk EU s.r.o.

Miru 9/5

419 01 Duchcov

Czech Republic

CEO Frederiqua Silcenkova

Links to other internet sites
We cannot guarantee that and accept no responsibility for whether third party websites linked to or referenced on our website contain correct and complete information, or provide adequate data security. Because we have no influence on third parties complying with data protection laws, you should always carefully check their data protection policy.

9. Applicable law
Czech law applies exclusively. This law applies to the consumer only insofar as it does not contravene any legal obligations or regulations of the state in which he or she is resident or usually resides.

Data protection and privacy policy

When you visit our website, the IP address currently being used by your computer, the date and time, and the type of browser and operating system used by your computer will be recorded, along with the pages you view while visiting our website. However, we cannot and do not intend to use this data to find out personal information about you.

We will collect, store and process certain data, in accordance with legal requirements, for the purposes of initiating, concluding, processing or cancelling a sale.

Personal data provided to us by you, for example in an order or an email (for example your name and your contact details), will only be used for the purposes of corresponding with you and for the purposes for which you made the data available to us. We will only share your data with the delivery company responsible for delivering your purchase, when delivery of the product is required.

Furthermore, we guarantee that we will not share your data with third parties, unless we are legally bound to do so or have obtained your explicit prior permission. Should we require the services of third parties for carrying out or processing certain tasks, German Federal Data Protection Law applies and will be complied with.

Length of storage
Personal data that has been provided to us via our website will only be stored as long as is necessary to fulfil the purposes for which it was provided to us. Where data storage requirements relating to commercial and tax law apply, the period of data storage may be up to 10 years.

Your rights
If you no longer agree to your personal data being stored in this way or if it is no longer correct, we will delete, correct or block it, should you ask us to do so, in compliance with standard legal requirements. If requested, we will provide you with information about all the personal data we have stored about you free of charge. If you have any questions about the collection, processing or use of your personal data, or a request for information about your personal data, or correcting, blocking or deleting it, please contact:

Frederiqua de Silk EU s.r.o.

Miru 9/5

419 01 Duchcov

Czech Republic

CEO Frederiqua Silcenkova

Cancellation policy

Purchase cancellation rights

Please address your cancellation to:

Frederiqua de Silk EU s.r.o.

Miru 9/5

419 01 Duchcov

Czech Republic

CEO Frederiqua Silcenkova